At BornBig, we care about your privacy as much as we care about creating products that help families grow, learn and laugh together. This policy explains what information we collect, how we use it, and the choices you have.

1. The Information We Collect

We collect information so we can deliver your order, improve your experience and keep things running smoothly.

Information you provide
Name and contact details (email address, shipping/billing address and phone number)

• Payment details (processed securely by our payment partners — we never see your full card information)
• Any messages or feedback you share with us

Information collected automatically

• Website usage data (pages viewed, time on site, clicks)
• Device and browser information
• Cookies and similar technologies that help our site function and make your experience better
  

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchase
• Provide customer support
• Improve our products, website and experience
• Send updates or marketing (only if you’ve opted in)
• Meet legal or regulatory requirements
  

3. Sharing Your Information

We only share information with trusted partners who help us run BornBig:

• Payment processors (Shopify Payments, PayPal, etc.)
• Shipping services
• Email and marketing tools (if you subscribe)
• Website analytics tools (like Google Analytics)
  

These partners only receive information needed to perform their services and must handle it securely.

We never sell or rent your personal information.

4. Cookies

Our website uses cookies to:

• Keep your cart items saved
• Remember your preferences
• Understand how visitors use our site so we can improve it

You can manage or disable cookies in your browser settings.

5. How We Protect Your Information

We use secure systems and encryption to protect your personal data. Access is limited to team members and partners who need it to fulfil orders or support you.

6. Your Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold
• Correct or update it
• Request deletion
• Opt out of marketing at any time

If you'd like to exercise any of these rights, just reach out.

7. Children’s Privacy

Our products are designed for families, but our website is not intended for children under 13. We don’t knowingly collect personal information from children without parental consent.

8. Changes to This Policy

We may update this policy occasionally. The version date at the top will always tell you when it was last revised.

9. Contact Us

If you have any questions about your privacy or how we handle your information, we’d love to hear from you.
Email: hello@bornbig.com.au