Refund policy

 

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

• Eligibility for Returns: Items must be returned within 30 days of receipt, unused, and in their original packaging. Proof of purchase is required.

• Refund Options: Refunds are issued to the original payment method or as store credit, based on your preference.

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at hello@bornbig.com.au with photos of the issue. We’ll replace or refund the item at no additional cost.

• Return Shipping Costs: Customers are responsible for return shipping unless the item was faulty or incorrect.

How to Initiate a Return: Email us at hello@bornbig.com.au with your order number and reason for return. We’ll guide you through the process.